Discount codes are not automatic and must be applied manually by the customer at the checkout page to be valid. If you obtain a discount code as part of our new subscriber sign-up promotion, through our social media channels or via our newsletter, simply copy and paste the code at the checkout page.
Please note, all discount codes will have an expiry date - if the promotion has ended, your code will not be valid.
Additionally, we are unable to apply a discount code to any order after it has been placed, nor can we provide a partial refund.
All promotional flash sales run through our website are automatically applied at checkout, a discount code will not need to be entered.
Only items included in the promotional flash sale will reflect the discount offered - if you are not seeing a discount reflected at checkout, this is likely because the item(s) you have in your cart are not applicable to the sale, or the promotion has ended.
For further assistance, please contact our Customer Care Team at firstname.lastname@example.org.