FAQ

BRIDESMAIDS ORDERS

Please note that all dresses for a single bridal party should be ordered together in one order. This ensures the full order comes from the same production batch, to avoid any variation in dress colour. 

If you have any queries, please email info@shonajoy.com.au before placing your order.

 

PAYMENT

PLEASE NOTE: that any order that presents a risk of fraud, may be subject to a held order until identity is verified. To verify a payment's authenticity, we will ask for proof of identity (listed below)

This ensures that we minimise credit card fraud and fraudulent activity on our E-Boutique. If you have any concerns or questions with this procedure, we suggest contacting our E-Boutique Administrator (online@shonajoy.com.au) before making your purchase.

These are the requirements for proving identity when requested:

1. Send 2 copies of photo ID for the cardholder (passport, driver's license, or state identification card) to our E-Boutique Administrator once payment has been made. All other sensitive information may be blocked out.
2. A copy of a recent monthly card statement for the credit card being used, showing the banks name, the cardholders name and address, and the last 4 digits for this credit card sent to our E-Boutique Administrator. If you only receive your statement on-line, we can accept a screen-shot of a page showing the necessary information listed above. All other sensitive information may be blocked out.

Once you send through any personal information to verify your payment, all information will be deleted for security purposes.