FREE EXPRESS SHIPPING FOR AU ORDERS OVER $300 

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SHIPPING

Orders placed before 1pm AEST will be dispatched by COB the next business day. Orders placed on a Saturday, Sunday or Public Holiday will usually be processed within 24 hours on the next business day. Please allow an additional 2-3 business days for dispatch during busy sale periods. Please note, any delivery date or time specified by Shona Joy is a best estimate only - Shona Joy is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.

As soon as your parcel has been dispatched, you will receive a tracking notification from Australia Post. In the event that no one can receive your parcel, the courier will leave a card for you to make a collection from the nearest Post Office. Should you have any questions regarding the delivery of your order, our Customer Service Team are here to help. Please don't hesitate to get in-touch at info@shonajoy.com.au

AUSTRALIAN CUSTOMERS

All Australian orders are delivered using Australian Registered Post, to ensure that parcels can be tracked.

For all orders over $300, Shona Joy offers complimentary shipping with Registered Post within Australia, or the option to select Express Post for a flat fee of $5 AUD. For orders under $300, customers can select Regular Registered Post for a fixed cost of $12 AUD or Express Post for a fixed cost of $17 AUD.

Deliveries within the Sydney Metropolitan area can take 1 - 5 working days. Please allow an additional 2 days for locations outside of this area.

NEW ZEALAND CUSTOMERS

All New Zealand orders are sent using Australian International Express Post for a flat rate of $20 AUD. Upon arrival in New Zealand, all orders will be distributed by the local postal service.

The postal fee quoted at checkout does not include possible taxes and duties, which may be applied by New Zealand customs. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable merchandise. The responsibility for any customs duties, foreign taxes or other fees will rest on the customer. Please contact your local customs office for further information and accurate costing on customs duties and taxes specific to your location.

Delivery to New Zealand is estimated at 3-10 business days, however this will vary depending on the exact shipping destination.

IMPORTANT NOTICE

Please note that while we are endeavoring to commit to our normal dispatch and delivery times listed above, with the implementation of COVID-19 safety measures to safeguard our team, there may be additional delays during busy periods. Our shipping partner, Australia Post, have also advised to expect delays in delivery. These delays are particularly affecting orders going to Melbourne. Please contact our Customer Service Team if you would like to get the most updated dispatch & delivery times. You can also visit our Covid-19 Shipping Delays FAQ's page for more information.


RETURNS

We've made returns easy with our online return portal. To lodge a return request, simply enter your email and order number to login to our online returns portal via the below link. Before lodging a return request, please ensure your return meets the following conditions.

 

Returns must be lodged with Shona Joy within 10 business days of the parcel being received. After this time, all sales are final. Orders cannot be cancelled once placed.
All Shona Joy garments are assessed to ensure they meet our high quality control standards, however, it is the responsibility of the customer to inspect all items carefully before trying on. Shona Joy reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.

In the instance that a parcel is returned to Shona Joy due to a failed delivery, the customer will be required to pay an additional shipping fee for the parcel to be re-shipped. In the event that the shipping fee is not made payable, a credit note (valid for 12 months) will be issued.

FULL PRICED ITEMS

Full priced goods in saleable condition that are unworn with original packaging and tags attached, may be returned for a credit note (valid for 12 months) or exchanged for a different size - pending stock availability. In the instance that an exchange is not possible due to stock availability, a credit note will be issued. We do not offer refunds for change of mind.

Full-priced items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), are eligible for the same returns procedure as full priced goods.

SALE ITEMS

All purchases on reduced items from the Sale, Outlet or Warehouse Sale sections of the website are final sale, unless faulty. Refunds are only provided if a faulty garment cannot be replaced or repaired. Purchases at physical Warehouse Sales are strictly final sale. As garments at these events may be samples and/or seconds, it is the responsibility of the customer to assess garments for faults before purchasing as returns will not be accepted.