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SHIPPING

Orders placed before 1pm AEST will be dispatched within the same business day. Orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours on the next business day. Please allow an additional 2 business days for dispatch during busy sale periods. Please note, any delivery date or time specified by Shona Joy is a best estimate only - Shona Joy is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.

 

As soon as your parcel has been dispatched, you will receive a tracking notification from Australia Post. Delivery is estimated at 3 - 10 business days, however this will vary depending on the shipping location. Should you have any questions regarding the delivery of your order, our Customer Service Team are here to help. Please don't hesitate to get in-touch at info@shonajoy.com.au

IMPORTANT NOTICE

Please note that due to the impact of COVID-19, our shipping partner Australia Post have advised to expect delays in your delivery. Please visit our Covid Shipping Delays FAQ's page for more information.

To minimise the risk of contracting or spreading coronavirus, Australia Post will not require a signature for delivery and/or collection. In all cases, whether a driver or postman delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postman has left the premises or left for the customer to pick up on the counter.

We are continuing to operate our online business as usual and will endeavour to deliver your orders as soon as possible in the current circumstances. Our Customer Service Team remains on hand to answer any questions regarding your order via live chat, alternatively you can email email info@shonajoy.com.au or call (+61) 2 9690 1002.

We will continue to actively monitor this situation and will provide updates should any changes occur.

INTERNATIONAL CUSTOMERS

International orders (excluding New Zealand) are sent at a flat rate of $15 USD. This postal fee does not include possible taxes and duties, which may be applied by customs of the country receiving the order. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable merchandise. The responsibility for any customs duties, foreign taxes or other fees will rest on the customer. Please contact your local customs office for further information and accurate costing on customs duties and taxes specific to your location.

All International orders are sent using Australia International Express Post (excluding the United States). Orders being sent to the United Stages are distributed via USPS and can be tracked here.
Upon arrival in the destination country, all orders will be distributed by the local postal service.

All parcels will need to be signed for upon arrival - in the event that no one can sign at your delivery address, the courier will leave a card for you to collect from the nearest Post Office.


RETURNS

Returns must be lodged with Shona Joy within 10 business days of the parcel being received. After this time, all sales are final. Orders cannot be cancelled once placed.
Refunds are only provided if there is no replacement available or the item cannot be repaired. All Shona Joy garments are assessed to ensure they meet our high quality control standards, however it is the responsibility of the customer to inspect all items carefully before trying on. Shona Joy reserves the right to deny refunds if the merchandise returned fails to meet our return policy requirements, which is in keeping with Fair Trading laws.

In the instance that a parcel is returned to Shona Joy due to failed delivery, the customer will be required to pay an additional shipping fee to be re-shipped. In the event that the shipping fee is not made payable, a credit note (valid for 6 months) will be issued.

FULL PRICED ITEMS

Full priced goods in saleable condition that are unworn with original packaging and tags attached, may be returned for a credit note (valid for 6 months) or exchanged for a different size - pending stock availability. In the instance that an exchange is not possible due to stock availability, a credit not will be issued. Full-priced items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), are eligible for the same returns procedure as full priced goods.

SALE ITEMS

All sales on reduced items including the Sale and SJ Outlet sections of the website, or the Shona Joy Warehouse Sale are final, unless faulty. Refunds are only provided if a faulty garment cannot be replaced or repaired. It is the responsibility of the customer to assess garments for faults before purchasing at a Shona Joy Warehouse Sale event.

RETURNS PROCESS

To lodge a return, you will need to first obtain a Returns Authorisation number (RA) to include when sending back your order so that our Warehouse Team can process your return. Any returns sent without a RA number will not be accepted and you will be liable for return shipping from Shona Joy. To obtain a RA number, simply complete our Online Returns Form as below or email us at info@shonajoy.com.au Please allow 1 business day for our Customer Service team to respond to your return request.

Upon receiving your RA, please complete the form at the back of your original invoice and include this with the garment being returned. Any exchanges or returns for international orders (outside of Australia) require the customer to cover shipping costs both to-and-from Shona Joy HO.

Upon receiving your return, our Customer Service team will contact you directly regarding your exchange shipping fee - we recommend that returns are sent using pre-paid, traceable shipping. In the event that a package is not received or is lost in transit, Shona Joy will not be liable. Please allow 2 business days (plus an additional 2 business days during busy sale periods) for our team to process your exchange once your return has been received by Shona Joy.