RETURNS, SHIPPING & PAYMENT
Full-priced goods in a saleable condition, unworn, and with original tags attached may be exchanged for a different size or style, or returned for a credit note. A refund will only be provided if your goods are faulty or damaged during shipping and cannot be repaired or replaced. Items must be returned within 7 days of being issued with a Returns Authorisation Number (RA Number), after this time all sales are final.
PLEASE NOTE: All sales on reduced items are final unless faulty and cannot be repaired or replaced.
Items purchased during a Flash Sale with a discount code are eligible for the same returns procedure as full-priced goods.
Orders cannot be cancelled for change of mind, after the order has been placed.
Please email email@example.com to obtain a Returns Authorisation number. You will need to provide your full name, invoice number, item/s and reason for return. If you would like an exchange, please state which item you would like to exchange for or if you would prefer to receive a credit note (valid for 6 months). A Returns Authorisation number must be requested within 7 days of receipt of order. Upon receiving your RA, complete your returns form and enclose together with your original order form and goods.
All full priced online orders will be sent with a Returns Procedure Form.
Shona Joy offers complimentary shipping for exchanged items to the customer within Australia, however any postage of goods back to Shona Joy or exchanges will be required to be covered by the customer. We recommend that return shipping is prepaid and traceable. In the event that the package is not received or lost in transit, Shona Joy will not be liable. Items returned without an RA Number will not be accepted, and you will be liable for return shipping from Shona Joy.
Any exchanges or returns from international orders require the customer to cover shipping costs both to and from Shona Joy.
We observe the right to deny refunds if the merchandise returned fails to meet our refund policy requirements which is in keeping with Fair Trading laws.
For all swimwear, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Our E-Boutique Administrator is available between 9:00am and 5:30pm AEST Monday to Friday.
Please note that all dresses for a single bridal party should be ordered together in one order. This ensures the full order comes from the same production batch, to avoid any variation in dress colour.
If you have any queries, please email firstname.lastname@example.org before placing your order.
We deliver Australia-wide and internationally.
Parcels can be delivered to your home or work address. For your security, all parcels will need to be signed for upon arrival. In the event that no one can sign at your address, the courier will leave a card for you to collect from the nearest Post Office.
Once your parcel has been dispatched, you will receive a tracking notification from Australia Post.
Any delivery date or time specified by Shona Joy is a best estimate only, and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
All Australian orders are delivered using Australian Registered post, to ensure that all parcels can be tracked and delivered as quickly as possible.
All parcels will need to be signed for upon arrival. In the event that no one can sign at your delivery address, the courier will leave a card for you to collect from the nearest Post Office.
If your order is placed before 1:00pm AEST, your parcel will be dispatched the same business day.
Deliveries can take 1-5 working days. Please allow 2 additional days for locations outside of the Sydney Metropolitan area.
PLEASE NOTE: that we cannot guarantee next-day delivery, as there can be unavoidable delays within Australia Post.
Any orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours of the next business day.
During busy sale periods please allow 2 additional days for dispatch.
Please be advised that international orders may require 1-3 business days of processing once your order is placed.
Once your parcel is dispatched, delivery may take anywhere from 3-10 business days. This is a best estimate only.
PLEASE NOTE: that the postal fee does not include possible taxes and duties, which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. We are unable to estimate what these will be, so it is best that you contact your local customs office for further information.
International orders that exceed over 1kg may incur further charges, and will be advised by our Dispatch Manager after your order is placed.
Within Australia Complimentary Registered Post for all orders over $300
$12 Registered Post for all orders under $300
$5 Express Post for all orders over $300
$17 Express Post for all orders under $300
New Zealand International Express Post AUD $20
All other countries International Express Post AUD $30
PLEASE NOTE: that any order that presents a risk of fraud, may be subject to a held order until identity is verified. To verify a payment's authenticity, we will ask for proof of identity (listed below)
This ensures that we minimise credit card fraud and fraudulent activity on our E-Boutique. If you have any concerns or questions with this procedure, we suggest contacting our E-Boutique Administrator (email@example.com) before making your purchase.
These are the requirements for proving identity when requested:
- Send 2 copies of photo ID for the cardholder (passport, driver's license, or state identification card) to our E-Boutique Administrator once payment has been made. All other sensitive information may be blocked out.
- A copy of a recent monthly card statement for the credit card being used, showing the banks name, the cardholders name and address, and the last 4 digits for this credit card sent to our E-Boutique Administrator. If you only receive your statement on-line, we can accept a screen-shot of a page showing the necessary information listed above. All other sensitive information may be blocked out.
Once you send through any personal information to verify your payment, all information will be deleted for security purposes.