RETURNS POLICY

Full-priced goods in a saleable condition, unworn, and with original tags attached may be exchanged for a different size or style (where available), or returned for a credit note valid for 6 months.

A refund will only be provided if your goods are faulty or damaged during shipping and cannot be repaired or replaced.

We observe the right to deny refunds if the merchandise returned fails to meet our return policy requirements which is in keeping with Fair Trading laws.

SALE ITEMS

All sales on reduced items are final unless faulty and cannot be repaired or replaced.

Full-priced items purchased during a promotional sale, where a discount code has been applied at checkout, are eligible for the same returns procedure as full-priced goods.

Please note only one discount code can be applied at a time.

Orders cannot be cancelled after the order has been placed.

MAKING A RETURN

A Returns Authorisation (RA) number must be obtained by completing the Online Returns Form at the following link https://shonajoy.com.au/pages/returns

We must be contacted within 10 business days of your parcel being delivered, after this time all sales are final.

SHIPPING

We deliver Australia-wide and internationally.

Any delivery date or time specified by Shona Joy is a best estimate only, and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

COSTS

Within Australia          Complimentary Registered Post for all orders over $300

                                    $12 Registered Post for all orders under $300

                                    $5 optional extra for Australia Express Post

New Zealand               AUD $20

National:

All Australian orders are delivered using Australian Registered post. All parcels will need to be signed for upon arrival. In the event that no one can sign at your delivery address, the courier will leave a card for you to collect from the nearest Post Office.

Deliveries can take 1-5 working days. Please allow 2 additional days for locations outside of the Sydney Metropolitan area. Any orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours of the next business day.

Please note that we cannot guarantee next-day delivery, as there can be unavoidable delays within Australia Post.

International:

Please be advised that international orders may require 1-3 business days of processing once your order is placed. Once your parcel is dispatched, delivery may take anywhere from 3-10 business days. This is a best estimate only.

Please note that the postal fee does not include possible taxes and duties, which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

We are unable to estimate what these will be, so it is best that you contact your local customs office for further information.