Product Page - Shipping Text

RETURNS PROCEDURE

Full-priced goods in a saleable condition, unworn, and with original tags attached may be exchanged for a different size or style, or returned for a credit note. A refund will only be provided if your goods are faulty or damaged during shipping and cannot be repaired or replaced. Items must be returned within 7 days of purchase, after this time all sales are final.

Please note: All sales on reduced items are final unless faulty

Please see Terms page for more information

If you have any further questions regarding payment, shipping or our returns policy, please email online@shonajoy.com.au.

For general enquiries, please email info@shonajoy.com.au.

SHIPPING

We deliver Australia-wide and internationally.

Any delivery date or time specified by Shona Joy is a best estimate only, and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Please note: Orders may not be cancelled for change of mind, after the order has been placed.

National:

All Australian orders are delivered using Australian Registered post. All parcels will need to be signed for upon arrival. In the event that no one can sign at your delivery address, the courier will leave a card for you to collect from the nearest Post Office.

Deliveries can take 1-5 working days. Please allow 2 additional days for locations outside of the Sydney Metropolitan area. Any orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours of the next business day.

Please note that we cannot guarantee next-day delivery, as there can be unavoidable delays within Australia Post.

International:

Please be advised that international orders may require 1-5 business days of processing once your order is placed. Once your parcel is dispatched, delivery may take anywhere from 3-10 business days. This is a best estimate only.

SHIPPING COSTS

Within Australia          Complimentary Registered Post for all orders over $300

                                    $12 Registered Post for all orders under $300

                                    $5 optional extra for Australia Express Post

New Zealand               AUD $20

All other countries      AUD $30

For further information on payment, shipping and returns, please visit the Terms page.