Product Page - Shipping Text
Please note that due to the impact of COVID-19, our shipping partner Australia Post have advised to expect delays on deliveries. Please visit our Covid Shipping Delays FAQ's page for more information.
We are continuing to operate our online business as usual and will endeavour to deliver your orders as soon as possible in the current circumstances. Our Customer Service Team remains on hand to answer any questions regarding your order via chat, email or telephone. Visit our Contact Us page.
Full-priced goods in a saleable condition, unworn, and with original tags attached may be exchanged for a different size or style depending on stock availability (where stock is not available a credit note will be issued), alternatively you can opt for your return to be issued as a credit note which will be valid for 6 months.
A refund will only be provided if your goods are faulty or damaged during shipping and cannot be repaired or replaced.
We observe the right to deny refunds if the merchandise returned fails to meet our return policy requirements which is in keeping with Fair Trading laws.
All sales on reduced items are final unless faulty and cannot be repaired or replaced.
Full-priced items purchased during a promotional sale, where a discount code has been applied at checkout, are eligible for the same returns procedure as full-priced goods.
Please note only one discount code can be applied at a time.
Orders cannot be cancelled after the order has been placed.
OUTLET SALE/WAREHOUSE SALE RETURNS POLICY
Any garments that are purchased within a warehouse or outlet sale are final sale and are not eligible to be returned for a credit note, exchange or refund.
If you require assistance on sizing please contact our customer service team where they can assist you before purchasing.
In the case of a faulty garment, a credit note or replacement is issued, however you will need to contact the team to authorise and assess this.
MAKING A RETURN
A Returns Authorisation (RA) number must be obtained by completing the Online Returns Form here
Orders must be returned within 10 business days of your parcel being delivered, after this time all sales are final.
We deliver Australia-wide and to New Zealand using Australian Registered post.
All parcels will need to be signed for upon arrival. In the event that no one can sign at your delivery address, the courier will leave a card for you to collect from the nearest Post Office.
Orders within Australia can be tracked here
Orders within New Zealand are distributed by the local postal service and can be tracked here
Deliveries can take 1-5 working days. Please allow 2 additional days for locations outside of the Sydney Metropolitan area. Any orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours of the next business day.
Please note that we cannot guarantee next-day delivery, as there can be unavoidable delays within Australia Post.
Please be advised that international orders may require 1-10 business days to be delivered. This is a best estimate only.
Within Australia Complimentary Registered Post for all orders over $300
$12 Registered Post for all orders under $300
$5 optional extra for Australia Express Post
New Zealand AUD $20 International Express Post
Please note that the postal fee does not include possible taxes and duties, which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
We are unable to estimate what these will be, so it is best that you contact your local customs office for further information.