Shipping

SHIPPING

We deliver Australia-wide and internationally.

Parcels can be delivered to your home or work address. For your security, all parcels will need to be signed for upon arrival. In the event that no one can sign at your address, the courier will leave a card for you to collect from the nearest Post Office.

Once your parcel has been dispatched, you will receive a tracking notification from Australia Post.

Any delivery date or time specified by Shona Joy is a best estimate only, and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

National:

All Australian orders are delivered using Australian Registered post, to ensure that all parcels can be tracked and delivered as quickly as possible. 

All parcels will need to be signed for upon arrival. In the event that no one can sign at your delivery address, the courier will leave a card for you to collect from the nearest Post Office.

If your order is placed before 1:00pm AEST, your parcel will be dispatched the same business day. 

Deliveries can take 1-5 working days. Please allow 2 additional days for locations outside of the Sydney Metropolitan area.

PLEASE NOTE: that we cannot guarantee next-day delivery, as there can be unavoidable delays within Australia Post.

Any orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours of the next business day.

During busy sale periods please allow 2 additional days for dispatch.

International:

Please be advised that international orders may require 1-3 business days of processing once your order is placed.

Once your parcel is dispatched, delivery may take anywhere from 3-10 business days. This is a best estimate only.

PLEASE NOTE: that the postal fee does not include possible taxes and duties, which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. We are unable to estimate what these will be, so it is best that you contact your local customs office for further information.

International orders that exceed over 1kg may incur further charges, and will be advised by our Dispatch Manager after your order is placed.

SHIPPING COSTS

Within Australia          Complimentary Registered Post for all orders over $300

                                     $12 Registered Post for all orders under $300

                                     $5 Express Post for all orders over $300

                                     $17 Express Post for all orders under $300

New Zealand               International Express Post AUD $20 

All other countries      International Express Post AUD $30