We offer a Click & Collect service which allows you to order online and pick up your purchase from our head office in Rosebery, Sydney.
Click & Collect orders must be placed before 8:00am Monday to Friday for the items to be packed and ready on the same business day. If an order is placed after 8:00am, it will be ready the next business day. We will email you to let you know as soon as your order is ready. Please wait to receive this email before visiting our office to avoid disappointment.
Collection times are only available between 9:00am-5:00pm, Monday to Friday, at the below address. Early pick ups are available from 8:00am, Tuesday to Thursday.
Shona Joy HQ
Unit 16, 809-821 Botany Road,
Rosebery, NSW 2018
Any pick up time outside of these hours will need to be requested with our Customer Care team at: info@shonajoy.com.au. Please ensure that you bring a form of ID when collecting your order.
Click & Collect orders will be kept for a maximum of 60 days from the day you’ve placed your order. After 60 days your order will be cancelled, and we will process a store credit minus a $15.00 service fee for you. Due to the limited nature of our products and the possibility that your item may no longer be offered on our website, we are not able to offer a refund if you fail to collect your Click & Collect order after 60 days.
If you can no longer pick up your order and would like for your items to be shipped, you will need to request for your Click & Collect order to be cancelled and then place a new order online.