Conditions for Exchanges & Returns
- Exchanges and returns must be lodged and returned back within 14 days of delivery.
- All returned items must be unworn, unused and in original condition with all tags and packaging intact.
- If your return items do not comply with these conditions your item/s will not be accepted and returned to you at your cost.
Full priced items
Eligible for;
- Free Instant Exchange (for purchases made within Australia only)
- Store credit to the value of the purchase price of the product
- Full refund to your original payment method
Welcome or Birthday Code
Eligible for;
- Free Instant Exchange (for purchases made within Australia only)
- Store credit to the value of the purchase price of the product
- Full refund to your original payment method
Full priced items with a promotional discounts & Vouchers
Eligible for;
- Free Instant Exchange (for purchases made within Australia only)
- Store credit to the value of the purchase price of the product
Final Sale (including final sale items with a promotional discount or voucher)
- All Items labelled "Final Sale" are considered final sale.
- Final Sale items are not eligible for an exchange, refund or store credit, unless deemed faulty.
Additional Information
- Return labels are at the expense of the customer and can be purchased via our online returns portal. If you choose another return method we recommend using a traceable service as lost returned parcels are the responsibility of the customer.
- Any amount refunded or credited in accordance with the above will be less any original shipping charges and taxes and duties.
- Refunds are reversed onto the form of payment used for the order, i.e. credit card, Afterpay account (or similar) or credit note.
- Store credits are valid for 12 months from the date of issue. Please note, if your order used both store credit and another payment method, store credit funds will be reversed first.
