Full-priced goods in a saleable condition, unworn, and with original tags attached and packaging, may be exchanged for a different size depending on stock availability ( where stock is not available a credit note will be issued ), alternatively you can opt for your return to be processed as a credit note which will be valid for 6 months.
A refund is only provided if your goods are faulty or damaged during shipping and cannot be repaired or replaced. No refunds will be issued on return to sender parcels, or in the event of not reading the policy.
We observe the right to deny refunds if the merchandise returned fails to meet our return policy requirements which is in keeping with Fair Trading laws.
Orders must be returned within 10 business days of your parcel being delivered, after this time all sales are final. To lodge your return, you will need to obtain a Returns Authorisation number prior to returning which is located in our returns section or you can email us at email@example.com.
Orders cannot be cancelled after the order has been placed.
All sales on reduced items are final unless faulty and cannot be repaired or replaced.
Full-priced items purchased during a promotional sale, where a discount code has been applied at checkout, are eligible for the same returns procedure as full-priced goods.
Please note only one discount code can be applied at a time.
The discount code must be applied at the checkout page at the time of purchase to be valid. We are unable to apply a discount code to any order after it has been placed.
For more information, please visit our FAQ page here
OUTLET SALE/WAREHOUSE SALE RETURNS POLICY
Any garments that are purchased within a warehouse or outlet sale are final sale and are not eligible to be returned for a credit note, exchange or refund.
If you require assistance on sizing please contact our customer service team where they can assist you before purchasing.
In the case of a faulty garment, a credit note or replacement is issued, however you will need to contact the team to authorise and assess this.
While we always ensure all garments are assessed before being sent out, it is the customer's responsibility to check their order upon delivery.
Please complete the Online Return Form below to obtain a Returns Authorisation (RA) number. Our online team will respond within 1 business day. Upon receiving your Returns Authorisation number please complete the form at the back of your original invoice and include this with the garment being returned.
Items returned without an RA Number will not be accepted, and you will be liable for return shipping from Shona Joy.
For urgent enquires please contact our team Monday to Friday between 9.00am - 5.30pm AEST on (+61) 2 9690 1002
MAKING A RETURN
Shona Joy offers complimentary shipping for exchanged items to the customer within Australia, however any postage of goods back to Shona Joy will be required to be covered by the customer.
Any exchanges or returns from international orders require the customer to cover shipping costs both to and from Shona Joy.
Upon receiving your return our Online team will be in contact via email regarding your exchange shipping fee.
We recommend that return shipping is prepaid and traceable. In the event that the package is not received or lost in transit, Shona Joy will not be liable.