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Returns

Lodge My Return

Make a return for a refund or store credit. Send your return back within 14 days of delivery and your return will be processed once received.

Please read below T&C's to ensure your return meets our policy.

Process My Return

Lodge My Return - with Refundid

Create an account with Refundid to receive your refund instantly. You will only be charged if your return is not in the mail within 7 days.

Refundid is available on full priced Items only within Australia.*

Click here for Refundid Terms & Conditions.

Process My Return
Returns Policy

You are welcome to lodge a return request within 14 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Shona Joy does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.

Return requests can be made via our online return portal below. Please have your order number handy.
Before lodging your request, please also read through the conditions in the section below to ensure your item is eligible for a return. Shona Joy reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.

Not from Australia or New Zealand? To make your return, please click here to be directed to our international site.

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