Full-priced goods in a saleable condition, unworn, and with original tags attached may be exchanged for a different size or style, or returned for a credit note. A refund will only be provided if your goods are faulty or damaged during shipping and cannot be repaired or replaced. Items must be returned within 7 days of being issued with a Returns Authorisation Number (RA Number), after this time all sales are final.
PLEASE NOTE: All sales on reduced items are final unless faulty and cannot be repaired or replaced.
Items purchased during a Flash Sale with a discount code are eligible for the same returns procedure as full-priced goods.
Orders cannot be cancelled for change of mind, after the order has been placed.
Please email firstname.lastname@example.org to obtain a Returns Authorisation number. You will need to provide your full name, invoice number, item/s and reason for return. If you would like an exchange, please state which item you would like to exchange for or if you would prefer to receive a credit note (valid for 6 months). A Returns Authorisation number must be requested within 7 days of receipt of order. Upon receiving your RA, complete your returns form and enclose together with your original order form and goods.
All full priced online orders will be sent with a Returns Procedure Form.
Shona Joy offers complimentary shipping for exchanged items to the customer within Australia, however any postage of goods back to Shona Joy or exchanges will be required to be covered by the customer. We recommend that return shipping is prepaid and traceable. In the event that the package is not received or lost in transit, Shona Joy will not be liable. Items returned without an RA Number will not be accepted, and you will be liable for return shipping from Shona Joy.
Any exchanges or returns from international orders require the customer to cover shipping costs both to and from Shona Joy.
We observe the right to deny refunds if the merchandise returned fails to meet our refund policy requirements which is in keeping with Fair Trading laws.
For all swimwear, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Our E-Boutique Administrator is available between 9:00am and 5:30pm AEST Monday to Friday.
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