Make a return for a refund or store credit. Send your return back within 14 days of delivery and your return will be processed once received.
Please read below T&C's to ensure your return meets our policy.
Returns
Lodge My Return
Lodge My Return - with Refundid
Create an account with Refundid to receive your refund instantly. You will only be charged if your return is not in the mail within 7 days.
Refundid is available on full priced Items only within Australia.*
Click here for Refundid Terms & Conditions.
Returns Policy
You have 14 days from the date of delivery to lodge and return your order.
Returned items must be unworn, unused and in original condition with all tags and packaging intact.
- Full Price - will be eligible for a full refund or store credit to the value of the purchase price of the goods;
- Sale - will be eligible for a store credit to the value of the purchase price of the goods. Sale products are marked as “sale”;
- Final Sale - are not eligible for refunds or store credits;
- Promotional Discounts - will be eligible for a store credit to the value of the purchase price of the goods. Sale and final sale policy applies if discount code is applied to a sale item;
- Welcome Code - will be eligible for a full refund or store credit to the value of the purchase price of the goods. Sale and final sale policy applies if discount code is applied to a sale item.
If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost. Return costs are the responsibility of the customer, we recommend using a traceable service as lost returned parcels are the responsibility of the customer. Any amount refunded or credited in accordance with the above will be less any original shipping charges.
Refunds are reversed onto the form of payment used for the order, i.e. credit card, Afterpay account (or similar) or credit note. Store credits are valid for 12 months from the date of issue. Please note, if your order used both store credit and another payment method, store credit funds will be reversed first.
Sending Back Your Return
Ensure your return meets the conditions of our Returns Policy before lodging your return.
Returns can be returned by post or drop off to the Shona Joy HQ.
Return Drop off times are between 10:00am - 4:00pm on Monday to Friday, at the below address. Early return drop offs are available from 8:00am, Tuesday to Thursday.
Shona Joy
Unit 16/809-821 Botany Rd
Rosebery NSW
Return Processing Times
Please allow up to 3 business days for your return to be processed. You will receive an email when our team has received your return and again when your return is processed.
We are currently managing a high volume of returns. Please allow 5 business days for your return to be processed.
Refunds
If your return is eligible for a refund, you will be refunded back to your original payment method, less the return shipping fee and any original shipping fees. Once the refund has been issued, you will be notified via email. Please allow up to five business days for this amount to appear in your account.
Credit Note
Credit notes are valid for 12 months from the issue date and will be emailed to you with a unique code to use online. If you have purchased an item using a credit note, you will be issued a new credit note as your refund type.
20% OFF SMS Promotion
20% OFF SMS PROMOTION
The 20% Off SMS Promotion starts at 9am AEST Tuesday, 1st October 2024 and ends at 11:59pm AEST Wednesday, 2nd October 2024.
Offer is 20% off Storewide excluding our Signatures Collection.
The Customer is required to add Discount code SMS20 at checkout.
Orders placed outside the duration of the sale and/or do not use code SMS20 are not entitled to the promotional prices. Please note, stock is limited and availability cannot be guaranteed during the sale period. This offer cannot be combined with any other promotions or discounts and is non-transferable.
Items purchased during the 20% OFF SMS Promotion sale, using the discount code ’SMS20’, are subject to the following return terms:
Full priced + Sale- eligible for store credit equivalent to the purchase price;
Final Sale – are not eligible for refunds or store credits. Items can only be returned if they are deemed faulty.
Online Warehouse Sale - Extra 20% Off
ONLINE WAREHOUSE SALE - EXTRA 20% OFF POLICY
Online Warehouse Sale - Extra 20% off starts at 8am AEST Thursday, 26th September 2024 and ends at 11:59pm AEST Monday, 30th September 2024. Offer includes all Online Warehouse products marked FINAL SALE·20% OFF AT CHECKOUT.
Discount is automatically applied at checkout. Orders placed outside the duration of the sale are not entitled to the promotional prices. Please note, stock is limited and availability cannot be guaranteed during the sale period. This offer cannot be combined with any other promotions or discounts and is non-transferable.
Items purchased during the ONLINE WAREHOUSE SALE - EXTRA 20% OFF POLICY, are subject to the following return terms:
All Items are Final Sale – are not eligible for refunds or store credits. Items can only be returned if they are deemed faulty.
Final Sale
Final sale refers to items that are marked down during a special offer, or have been marked to clear. Item/s marked as "final sale" cannot be returned for a refund or store credit, unless in the event of them being faulty.
Exchanges
Currently we don't offer exchanges.
Swim Returns
All swimwear must be tried on whilst wearing undergarments and the protective hygiene strip must be kept in place. If the hygiene strip is removed or altered in any way, the item will not pass our quality control inspection and will be sent back to you at your cost.
Gift Cards
Gift cards cannot be returned.
Purchased From A Shona Joy Stockists
Shona Joy only accepts returns from orders placed on our website. If you have purchased through a Shona Joy stockists, please contact the retailer of where you purchased and they’ll be able to assist with your return.
Incorrect Or Faulty Items
All items are quality controlled before dispatch but if you receive an item that is not right please contact our team immediately at info@shonajoy.com.au, please include order number, photo of the fault and our Customer Care team will respond as soon as possible with a solution.
If the item is deemed faulty we will organise a repair or replacement. If the item cannot be repaired and a replacement is not available, a refund will be offered. Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.
