RETURNS

All full priced items are eligible for a refund or credit note. The total amount refunded or credited will be minus original shipping charges.

Refunds are reversed onto the form of payment used for the order, i.e. credit card, Afterpay account or credit note. Store credits are valid for 12 months from the date of issue.

Shipping costs of returning an item is the responsibility of the customer.

Due to the limited nature of our pieces, we currently cannot facilitate exchanges. If you would like to return your item for another size or style, please lodge your request for a credit note to make a new purchase. If you need your item urgently, please contact info@shonajoy.com.au and we will do our best to assist you.

Unsure of what size to purchase or have questions about a garment? Our Customer Service Team is on hand to assist. Contact info@shonajoy.com.au or +61 2 9690 1002.

All sale or outlet items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be returned for an online store credit (valid for 12 months). The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer.

Full-priced items purchased with a welcome code are eligible for the same returns procedure as full-priced goods. Sale items purchased with a welcome code are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact our Customer Care Team immediately at info@shonajoy.com.au and ensure you include your order number and a photo of the fault within your email.
The Customer Care Team will respond as soon as possible with a solution.

All full priced goods purchased via Afterpay, Zip or Laybuy are also eligible to be returned for a refund or credit note. If a refund has been requested, any remaining scheduled payments will be adjusted/cancelled, and any completed instalments will be refunded to you by the payment platform minus original shipping charges. If a credit note has been requested, your original payment schedule with the payment platform will continue until all instalments are completed.

Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be returned for an online store credit (valid for 12 months).

All sale or outlet items are final sale unless deemed faulty by our Customer Care Team, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

Faulty refunds will be processed to your original chosen payment platform and any scheduled payments will automatically be adjusted/cancelled accordingly.

Shipping costs of returning an item is the responsibility of the customer.

Please use the following links for full terms and conditions of each individual payment option - Afterpay, Zip, Laybuy.

Gift cards cannot be returned.

Returns to Shona Joy are for items purchased via the Shona Joy website only. Each stockist has their own returns policy. Please contact the retailer directly for this information prior to making a purchase.