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Same day delivery available in Sydney Metro. Prices start from $15

Free express shipping on all Australian orders over $300

Instant refunds with Refundid

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Redundid FAQs

REFUNDID FAQ'S

WHAT IS REFUNDID

Refundid is a third party Instant Refund platform. When using Refundid, refunds are paid out instantly meaning they are received in your bank account within 30 seconds of the return being lodged through Refundid.


Refundid is available to use at Shona Joy on full priced Items only within Australia.*

DOES IT COST ME TO USE REFUNDID

No, Refundid is 100% free for the customer requesting a refund. That means there's no subscription fees, no set up costs, no transaction fees*. You will only be charged if your return is not received within 30 days.*

The only time we ever charge Refundid customers is when we've identified misconduct. This misconduct is extremely rare. If you believe you will likely suffer from misconduct fees, we recommend you don't use Refundid.

Find out more about misconduct fees here

I PAID WITH AFTERPAY, DO I KEEP MAKING MY PAYMENTS?

Yes. Since you haven’t paid for the items in full yet, you will need to keep up with your AfterPay instalments to avoid dishonour fees from AfterPay.
Visit the Refundid FAQs for more info.

IS THERE A LIMIT ON RETURNS THROUGH REFUNDID?

Yes, Refundid is capped at $750 per order.

WHEN DO I NEED TO RETURN MY ITEMS?

You have 7 days to post your return. If your return tracking has not updated within 7 days, Refundid will reverse the instant refund they have paid out to you. For more information click here.

If you're unable to find the answer to your question listed on this page, please do not hesitate to get in-touch with our Customer Service Team at info@shonajoy.com.au or +61 2 8188 3728.

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